Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it.
  • Items must be unworn, unused, and in original packaging.
  • Items must not show signs of wear, installation, modification, or use beyond inspection.
  • Tags (if applicable) must be attached.
  • Proof of purchase or receipt is required.

Items sent back to us without first requesting a return will not be accepted.

To start a return, contact us at:
robotsmashingleague@gmail.com

Returns must be sent to:
Robot Smashing League
6246 E 240th Street
Elko, MN 55020

Once your return is approved, the item must be shipped within 7 days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Original shipping charges are non-refundable.

If your return is accepted, we will provide a return shipping label only in cases where the item is defective, damaged, or incorrect.

Restocking Fees

A restocking fee of up to 15% may apply to returned items that are not in original condition.

Damages and Issues

Please inspect your order upon reception and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.


Exceptions / Non-Returnable Items

The following items are not eligible for return:

  • Perishable goods (such as food, drinks, batteries)
  • Custom products (such as special orders or personalized items)
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards

If you have questions about a specific item, please contact us before purchasing.


Exchanges

The fastest way to ensure you receive the item you want is to:

  1. Return the item you have (once approved), and
  2. Place a separate order for the new item.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered.
Please contact the carrier directly to file a claim.

 

International Returns

International customers are responsible for:

  • Return shipping costs
  • Duties and customs fees

Original duties and taxes are non-refundable.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.

If approved:

  • Refunds are issued to the original payment method.
  • Gift purchases may be refunded as store credit.
  • Refunds are processed within 10 business days after approval.

Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at robotsmashingleague@gmail.com.

CNC Services – Orders, Cancellations & Refunds

Due to the custom nature of CNC machining services, all CNC orders are final once placed.

  • Orders cannot be canceled once submitted.

  • Funds cannot be refunded once production has begun.

  • CNC services are custom-manufactured based on customer-provided specifications and are therefore non-returnable and non-refundable.

It is the customer’s responsibility to review all files, specifications, materials, dimensions, and quantities before submitting an order.

Errors & Quality Issues

If an error occurs due to a mistake on our end (including machining defects or failure to follow approved specifications), we will evaluate the issue and, at our discretion:

  • Remake the part, or

  • Issue a partial or full refund.

We are not responsible for errors resulting from:

  • Incorrect files provided by the customer

  • Incorrect measurements or specifications submitted by the customer

  • Design flaws in customer-provided files

If you believe there is a manufacturing defect, you must contact us within 7 days of delivery with photos and a detailed explanation of the issue.

Policy Abuse

We reserve the right to refuse returns that show signs of abuse, excessive returns, or policy misuse.